ABOUT CULTURE 20/20
Platform FAQs
Find answers to common questions about Culture 20/20, from technology and features to security and data protection.
Technology Questions
Security
Is the communications information stored on U.S. servers and secure?
Yes, the data is stored on U.S. servers and cannot be accessed by non-U.S. citizens. It is hosted behind Microsoft’s firewall and routed through Microsoft’s private network.
Security
Is Culture20/20™ HIPAA compliant?
Culture20/20™ is not necessarily subject to HIPAA. If required, customers usually provide their own Business Associate Agreement (BAA).
Security
Is my data safe?
Yes. Data is processed in an isolated container within the client’s environment. Emails and chats are accessed through a secure tenant app in Azure, and no sensitive data leaves the client’s network.
Security
Is Culture20/20™ FedRAMP compliant?
No, but we offer a solution where our AI can be deployed behind your firewall for enhanced security.
Data Handling
What is Data Ingest?
An end-to-end ML production system that gathers, cleans, and validates email and chat datasets for progressive data modeling.
Confidentiality
Can admins drill down to individual responses?
No, admins can only drill down to team-level data if demographic information is provided.
Data Validation
How do you validate the culture dashboard?
The culture dashboard is validated through event mapping, sentiment analysis, sub-behavior testing, and reversal alerts, with external metrics like turnover rates confirming accuracy.
Data Analysis
How does analysis depth work?
It functions like a moving average rather than a fixed window (e.g., a 7-day period is analyzed as a 7-day moving average).
Data Analysis
How is JSON data structured?
The JSON structure is numerical, with aggregated stats, timestamps, sentiment scores, and engagement metrics. It ensures security, anonymity, and efficient processing.
Technology Questions
Security
Is the communications information stored on U.S. servers and secure?
Yes, the data is stored on U.S. servers and cannot be accessed by non-U.S. citizens. It is hosted behind Microsoft’s firewall and routed through Microsoft’s private network.
Security
Is Culture20/20™ HIPAA compliant?
Culture20/20™ is not necessarily subject to HIPAA. If required, customers usually provide their own Business Associate Agreement (BAA).
Security
Is my data safe?
Yes. Data is processed in an isolated container within the client’s environment. Emails and chats are accessed through a secure tenant app in Azure, and no sensitive data leaves the client’s network.
Security
Is Culture20/20™ FedRAMP compliant?
No, but we offer a solution where our AI can be deployed behind your firewall for enhanced security.
Data Handling
What is Data Ingest?
An end-to-end ML production system that gathers, cleans, and validates email and chat datasets for progressive data modeling.
Confidentiality
Can admins drill down to individual responses?
No, admins can only drill down to team-level data if demographic information is provided.
Data Validation
How do you validate the culture dashboard?
The culture dashboard is validated through event mapping, sentiment analysis, sub-behavior testing, and reversal alerts, with external metrics like turnover rates confirming accuracy.
Data Analysis
How does analysis depth work?
It functions like a moving average rather than a fixed window (e.g., a 7-day period is analyzed as a 7-day moving average).
Data Analysis
How is JSON data structured?
The JSON structure is numerical, with aggregated stats, timestamps, sentiment scores, and engagement metrics. It ensures security, anonymity, and efficient processing.
Technology Questions
Security
Is the communications information stored on U.S. servers and secure?
Yes, the data is stored on U.S. servers and cannot be accessed by non-U.S. citizens. It is hosted behind Microsoft’s firewall and routed through Microsoft’s private network.
Security
Is Culture20/20™ HIPAA compliant?
Culture20/20™ is not necessarily subject to HIPAA. If required, customers usually provide their own Business Associate Agreement (BAA).
Security
Is my data safe?
Yes. Data is processed in an isolated container within the client’s environment. Emails and chats are accessed through a secure tenant app in Azure, and no sensitive data leaves the client’s network.
Security
Is Culture20/20™ FedRAMP compliant?
No, but we offer a solution where our AI can be deployed behind your firewall for enhanced security.
Data Handling
What is Data Ingest?
An end-to-end ML production system that gathers, cleans, and validates email and chat datasets for progressive data modeling.
Confidentiality
Can admins drill down to individual responses?
No, admins can only drill down to team-level data if demographic information is provided.
Data Validation
How do you validate the culture dashboard?
The culture dashboard is validated through event mapping, sentiment analysis, sub-behavior testing, and reversal alerts, with external metrics like turnover rates confirming accuracy.
Data Analysis
How does analysis depth work?
It functions like a moving average rather than a fixed window (e.g., a 7-day period is analyzed as a 7-day moving average).
Data Analysis
How is JSON data structured?
The JSON structure is numerical, with aggregated stats, timestamps, sentiment scores, and engagement metrics. It ensures security, anonymity, and efficient processing.
Turn Data into Actionable Change
Make smarter decisions with real-time insights. Our technology helps you track culture shifts and identify risks—so you can take action before problems arise.
Turn Data into Actionable Change
Make smarter decisions with real-time insights. Our technology helps you track culture shifts and identify risks—so you can take action before problems arise.
Turn Data into Actionable Change
Make smarter decisions with real-time insights. Our technology helps you track culture shifts and identify risks—so you can take action before problems arise.
Turn Data into Actionable Change
Make smarter decisions with real-time insights. Our technology helps you track culture shifts and identify risks—so you can take action before problems arise.
Implementation Questions
Overview
What is the culture dashboard's purpose?
Provides real-time and historical data on organizational culture, reducing reliance on traditional surveys.
Overview
How does the culture dashboard work?
Uses AI to analyze email and chat data, categorizing engagement into cultural factors and displaying insights on a dashboard.
Data & Security
What data is required?
Access to emails and chat data from Office 365 to assess employee engagement.
Data & Security
How is data security managed?
Data remains on-premises within the client’s environment. Only aggregated results are sent to the dashboard.
Infrastructure & Access
What infrastructure is needed?
Requires a single VM with 16 GB memory, 3 GB for ingest storage, and 12 GB for pipeline storage (for 700,000 emails and chats).
Infrastructure & Access
What permissions are required?
Needs read-only user-level permissions for Office 365 email and chat data. Azure administrators will be guided on setting up a secure app.
Data Processing
How is data ingested and processed?
Emails and chats are processed through a machine-learning pipeline that categorizes data and generates a JSON structure for the dashboard.
Data Processing
Can data collection be limited?
Yes, collection can be restricted to specific business units or pilot users via a provided CSV file instead of using Microsoft Entra ID.
Validation
How engagement accuracy validated?
Uses public datasets, such as the Enron email corpus, court documents, and press records. Clients can visually validate results using the Culture Trend Chart.
Workplace & Employee Questions
AI & Decision-Making
How do employees react to email/chat analysis?
Similar to Microsoft Copilot, employees generally forget it’s running once they understand privacy protections.
AI & Decision-Making
How is transparency maintained with employees?
Clear communication that AI is analyzing trends, not individual messages, and is designed to improve workplace culture.
AI & Decision-Making
Does this replace employee surveys?
Yes, it eliminates the need for traditional surveys by providing real-time culture analysis. However, we do provide our Culture20/20™ platform for any follow-up needs you might have.
AI & Decision-Making
Can Culture20/20™ help measure leadership effectiveness?
Yes, it provides insights into leadership communication and engagement.
Implementation & Integration
What size organizations benefit most from Culture20/20™?
Typically, medium-to-large organizations, but companies with as few as 10 employees can benefit.
Implementation & Integration
Can companies customize engagement tracking?
Yes, data views and reports can be customized.
Implementation & Integration
Can organizations integrate employee feedback?
Yes, additional input mechanisms can be integrated.
Implementation & Integration
What industries benefit most from Culture20/20™?
Any industry with digital communication, including corporate, healthcare, and finance.
Non-Digital Employees
How do companies with non-digital workers gather insights?
We offer Culture20/20™, a survey tool for employees without email access.
Implementation Questions
Overview
What is the culture dashboard's purpose?
Provides real-time and historical data on organizational culture, reducing reliance on traditional surveys.
Overview
How does the culture dashboard work?
Uses AI to analyze email and chat data, categorizing engagement into cultural factors and displaying insights on a dashboard.
Data & Security
What data is required?
Access to emails and chat data from Office 365 to assess employee engagement.
Data & Security
How is data security managed?
Data remains on-premises within the client’s environment. Only aggregated results are sent to the dashboard.
Infrastructure & Access
What infrastructure is needed?
Requires a single VM with 16 GB memory, 3 GB for ingest storage, and 12 GB for pipeline storage (for 700,000 emails and chats).
Infrastructure & Access
What permissions are required?
Needs read-only user-level permissions for Office 365 email and chat data. Azure administrators will be guided on setting up a secure app.
Data Processing
How is data ingested and processed?
Emails and chats are processed through a machine-learning pipeline that categorizes data and generates a JSON structure for the dashboard.
Data Processing
Can data collection be limited?
Yes, collection can be restricted to specific business units or pilot users via a provided CSV file instead of using Microsoft Entra ID.
Validation
How engagement accuracy validated?
Uses public datasets, such as the Enron email corpus, court documents, and press records. Clients can visually validate results using the Culture Trend Chart.
Workplace & Employee Questions
AI & Decision-Making
How do employees react to email/chat analysis?
Similar to Microsoft Copilot, employees generally forget it’s running once they understand privacy protections.
AI & Decision-Making
How is transparency maintained with employees?
Clear communication that AI is analyzing trends, not individual messages, and is designed to improve workplace culture.
AI & Decision-Making
Does this replace employee surveys?
Yes, it eliminates the need for traditional surveys by providing real-time culture analysis. However, we do provide our Culture20/20™ platform for any follow-up needs you might have.
AI & Decision-Making
Can Culture20/20™ help measure leadership effectiveness?
Yes, it provides insights into leadership communication and engagement.
Implementation & Integration
What size organizations benefit most from Culture20/20™?
Typically, medium-to-large organizations, but companies with as few as 10 employees can benefit.
Implementation & Integration
Can companies customize engagement tracking?
Yes, data views and reports can be customized.
Implementation & Integration
Can organizations integrate employee feedback?
Yes, additional input mechanisms can be integrated.
Implementation & Integration
What industries benefit most from Culture20/20™?
Any industry with digital communication, including corporate, healthcare, and finance.
Non-Digital Employees
How do companies with non-digital workers gather insights?
We offer Culture20/20™, a survey tool for employees without email access.
Implementation Questions
Overview
What is the culture dashboard's purpose?
Provides real-time and historical data on organizational culture, reducing reliance on traditional surveys.
Overview
How does the culture dashboard work?
Uses AI to analyze email and chat data, categorizing engagement into cultural factors and displaying insights on a dashboard.
Data & Security
What data is required?
Access to emails and chat data from Office 365 to assess employee engagement.
Data & Security
How is data security managed?
Data remains on-premises within the client’s environment. Only aggregated results are sent to the dashboard.
Infrastructure & Access
What infrastructure is needed?
Requires a single VM with 16 GB memory, 3 GB for ingest storage, and 12 GB for pipeline storage (for 700,000 emails and chats).
Infrastructure & Access
What permissions are required?
Needs read-only user-level permissions for Office 365 email and chat data. Azure administrators will be guided on setting up a secure app.
Data Processing
How is data ingested and processed?
Emails and chats are processed through a machine-learning pipeline that categorizes data and generates a JSON structure for the dashboard.
Data Processing
Can data collection be limited?
Yes, collection can be restricted to specific business units or pilot users via a provided CSV file instead of using Microsoft Entra ID.
Validation
How engagement accuracy validated?
Uses public datasets, such as the Enron email corpus, court documents, and press records. Clients can visually validate results using the Culture Trend Chart.
Workplace & Employee Questions
AI & Decision-Making
How do employees react to email/chat analysis?
Similar to Microsoft Copilot, employees generally forget it’s running once they understand privacy protections.
AI & Decision-Making
How is transparency maintained with employees?
Clear communication that AI is analyzing trends, not individual messages, and is designed to improve workplace culture.
AI & Decision-Making
Does this replace employee surveys?
Yes, it eliminates the need for traditional surveys by providing real-time culture analysis. However, we do provide our Culture20/20™ platform for any follow-up needs you might have.
AI & Decision-Making
Can Culture20/20™ help measure leadership effectiveness?
Yes, it provides insights into leadership communication and engagement.
Implementation & Integration
What size organizations benefit most from Culture20/20™?
Typically, medium-to-large organizations, but companies with as few as 10 employees can benefit.
Implementation & Integration
Can companies customize engagement tracking?
Yes, data views and reports can be customized.
Implementation & Integration
Can organizations integrate employee feedback?
Yes, additional input mechanisms can be integrated.
Implementation & Integration
What industries benefit most from Culture20/20™?
Any industry with digital communication, including corporate, healthcare, and finance.
Non-Digital Employees
How do companies with non-digital workers gather insights?
We offer Culture20/20™, a survey tool for employees without email access.
BLOG
Culture Blog
Unlock the Full Potential of Your Workplace
Discover how our technology helps organizations measure culture, strengthen leadership, and improve team performance with real-time, data-driven insights.
Unlock the Full Potential of Your Workplace
Discover how our technology helps organizations measure culture, strengthen leadership, and improve team performance with real-time, data-driven insights.
Unlock the Full Potential of Your Workplace
Discover how our technology helps organizations measure culture, strengthen leadership, and improve team performance with real-time, data-driven insights.